If you cannot see your contacts on the map in Mapview, please do not delete your application. First, try the steps below, then contact us if you need any further assistance.
1. Tap ‘Choose groups to sync’ to make sure you have imported the contacts into Mapview.
2. Make sure the groups you have imported are turned on and not in gray.
3. Check that your subscription plan supports the number of contacts you would like to geocode.
4. Lastly, completely close the Mapview application by double-clicking the home screen and swiping up to stop Mapview from running in the background. Then, go to the the 'Settings' application on your device and scroll to find Mapview on the left side of the screen. Tap ‘Mapview' and then turn on ‘Sync Now'.